Just as Welles used the trappings of a news broadcast to create legitimacy, a salesperson must project confidence and clarity. This 'sells the experience' of being in capable hands, building trust that makes the prospect believe in you and your company even before the product is delivered or the price is discussed.
Orson Welles' broadcast succeeded by hooking listeners emotionally before their logic could engage. Similarly, in sales, the emotional charge created by your voice and passion is more persuasive than a spreadsheet of facts. Data serves to justify an emotional decision after it has already been made.
When a deal faces uncertainty or objections, a prospect's emotions often spike. A top salesperson doesn't panic or mirror this anxiety. Instead, they use it as a moment to lead by slowing down, asking questions, and providing a steady, reassuring voice. This control over the process inspires confidence and guides the deal forward.