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  1. Behavioural Science for Marketers
  2. Module 9 - How To create More Effective Shopper Communications
Module 9 - How To create More Effective Shopper Communications

Module 9 - How To create More Effective Shopper Communications

Behavioural Science for Marketers · Jun 1, 2026

Unlock shopper psychology. Learn how our ancient brains, emotions, and senses react to pricing, colors, and fonts to boost engagement and sales.

Shopper Decisions Are Emotional; Rational Thought Merely Justifies Them Last

The "See, Appeal, Engage, Buy" model shows that shoppers react to visuals and emotions subconsciously before the rational brain engages to justify a decision that has already been made.

Module 9 - How To create More Effective Shopper Communications thumbnail

Module 9 - How To create More Effective Shopper Communications

Behavioural Science for Marketers·14 hours ago

Shelf-Ready Packaging is a Prime Marketing Tool Wasted by Procurement's Cost-Focus

The cardboard box a product sits in on the shelf (SRP) is a crucial communication touchpoint. This marketing opportunity is often wasted because procurement departments manage its design with a focus on cost savings, not communication impact.

Module 9 - How To create More Effective Shopper Communications thumbnail

Module 9 - How To create More Effective Shopper Communications

Behavioural Science for Marketers·14 hours ago

Shoppers' Peripheral Vision Scans Environments But Cannot Read Text

Shoppers subconsciously scan stores using their wide peripheral (parafoveal) vision, which is incapable of processing text. This renders text-heavy signage placed high up or on the floor largely ineffective, as the brain doesn't register the words.

Module 9 - How To create More Effective Shopper Communications thumbnail

Module 9 - How To create More Effective Shopper Communications

Behavioural Science for Marketers·14 hours ago

Difficult-to-Read Fonts Make Tasks Seem Longer and More Complex

Due to a cognitive bias called "processing fluency," the mental effort required to read something influences perception of the task itself. In one study, the same instructions in a complex font made an exercise routine seem nearly twice as long.

Module 9 - How To create More Effective Shopper Communications thumbnail

Module 9 - How To create More Effective Shopper Communications

Behavioural Science for Marketers·14 hours ago

Exposure to Any Number, Even an Irrelevant One, Anchors Financial Decisions

The first number a person sees sets a mental benchmark, or anchor, that dramatically influences subsequent numerical judgments. In an experiment, participants anchored to a high random number bid four times more for a book than those anchored to a low one.

Module 9 - How To create More Effective Shopper Communications thumbnail

Module 9 - How To create More Effective Shopper Communications

Behavioural Science for Marketers·14 hours ago

Simple "Free" Offers Target the Brain's Emotional Reward Center, Bypassing Logic

Brain scans show that simple offers like "free" or "half price" activate the emotional limbic system, creating an instant pleasure response. In contrast, complex multi-buy deals engage the rational neocortex, requiring cognitive effort to determine their value.

Module 9 - How To create More Effective Shopper Communications thumbnail

Module 9 - How To create More Effective Shopper Communications

Behavioural Science for Marketers·14 hours ago