A BBC editor's reaction to a freelancer's interview was immediate and absolute, demanding it be pulled before seeing the content. This shows that for sensitive organizations, the unauthorized act of speaking to the press is a greater transgression than the message itself. The perception of lost control can trigger severe, career-ending consequences.
To legally label a business as the "worst" for a BBC consumer protection show, journalists had to go undercover and personally experience the service. This involved gathering direct, irrefutable evidence like secret recordings and physical effects (e.g., blisters) to withstand legal challenges, even at great personal discomfort.
A former BBC producer, flattered by an interview request from the Huffington Post, ignored her own media training principles like message prep and due diligence. This misstep led to a furious reaction from her former editor, who accused her of betrayal and permanently severed the professional relationship, despite her good intentions.