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  1. The Game with Alex Hormozi
  2. Your Best Leverage Is Knowing Your Customer | Ep 958
Your Best Leverage Is Knowing Your Customer | Ep 958

Your Best Leverage Is Knowing Your Customer | Ep 958

The Game with Alex Hormozi · Oct 15, 2025

Hormozi advises testing new, high-leverage markets and content strategies as additions to, not replacements of, a proven core business.

Choosing Your Customer Is The First and Most Important Business Decision

The process of building a business must start with identifying the ideal customer. The product, offer, messaging, and channels should all be reverse-engineered from that initial choice. Delaying this decision limits leverage and leads to wasted effort on a mismatched offer.

Your Best Leverage Is Knowing Your Customer | Ep 958 thumbnail

Your Best Leverage Is Knowing Your Customer | Ep 958

The Game with Alex Hormozi·4 months ago

Established YouTubers Gain More from Better Packaging Than More Volume

Once a YouTube channel is established, the biggest audience growth improvements often come from optimizing thumbnails, headlines, and scripted introductions—the content's "packaging." This is a higher-leverage activity for experienced creators than simply increasing production volume.

Your Best Leverage Is Knowing Your Customer | Ep 958 thumbnail

Your Best Leverage Is Knowing Your Customer | Ep 958

The Game with Alex Hormozi·4 months ago

The Key Validation for a New B2B Market Is Rapid Reorder Confirmation

When testing a new, potentially higher-value customer segment, the single most important data point to validate is revenue retention. Focus initial efforts on confirming that new customers reorder quickly, as this proves the long-term viability and stacking revenue model of the new market.

Your Best Leverage Is Knowing Your Customer | Ep 958 thumbnail

Your Best Leverage Is Knowing Your Customer | Ep 958

The Game with Alex Hormozi·4 months ago

De-Risk Content Strategy Shifts by Adding, Not Replacing, Your Proven Videos

When testing a new target audience or content style, introduce it as an additional video rather than replacing your core programming. This allows you to experiment with new approaches without threatening the lead flow and revenue generated by your established, successful content.

Your Best Leverage Is Knowing Your Customer | Ep 958 thumbnail

Your Best Leverage Is Knowing Your Customer | Ep 958

The Game with Alex Hormozi·4 months ago

Organic Content Outperforms Paid Ads for High-Trust, High-Ticket Services

For services that are sensitive, expensive, and require significant client trust, an organic content strategy is more effective than paid advertising. Building authority through platforms like YouTube establishes the credibility necessary to attract qualified, high-paying clients who would be skeptical of ads.

Your Best Leverage Is Knowing Your Customer | Ep 958 thumbnail

Your Best Leverage Is Knowing Your Customer | Ep 958

The Game with Alex Hormozi·4 months ago

Pursue a New Market When Its Customer Value Offers 100x Leverage

While doubling down on a proven strategy is usually wise, this rule can be broken when a new market offers exponentially greater (e.g., 100x) value per customer for the same operational effort. The potential upside is too significant to ignore, justifying the risk of a strategic test.

Your Best Leverage Is Knowing Your Customer | Ep 958 thumbnail

Your Best Leverage Is Knowing Your Customer | Ep 958

The Game with Alex Hormozi·4 months ago