OpenAI's previous dismissal of advertising as a "last resort" and denials of testing ads created a trust deficit. When the ad announcement came, it was seen as a reversal, making the company's messaging appear either deceptive or naive, undermining user confidence in its stated principles of transparency.
Instead of traditional cost-per-click models, ChatGPT could pioneer a "verified outcome" system where advertisers pay only upon a completed transaction and user satisfaction. This would inherently favor advertisers with superior products that lead to actual conversions, improving ad quality and relevance for all users.
A novel ad format would allow brands to sponsor access to premium features for free users. For example, McKinsey could underwrite deep research queries, or Nike could present a branded "training mode." This transforms advertising from an interruption into a value-additive, branded experience that enhances the core product.
OpenAI's promise to keep ads separate mirrors Google's initial approach. However, historical precedent shows that ad platforms tend to gradually integrate ads more deeply into the user experience, eventually making them nearly indistinguishable from organic content. This "boiling the frog" strategy erodes user trust over time.
AI conversations capture high-intent moments, allowing ads to target active decision-making rather than passive attention-grabbing like social media. This fundamental difference could lead to significantly higher average revenue per user (ARPU), making social media's ad performance a floor, not a ceiling for AI platforms.