Top performers succeed not by pushing their own agenda, but by being intensely curious. They listen deeply to unpack a client's true problems, allowing the client's needs, rather than a sales script, to guide the conversation and build trust.
Intellectual curiosity and effective listening are often stifled by a lack of confidence. When reps are unprepared on the company's value proposition, a customer's persona, or key differentiators, they become timid and cannot engage in the deep, curious listening required for success.
During interviews, listen for how candidates describe their successes. Top performers who lead through collaboration naturally talk in terms of 'we' and credit their team. Those who constantly say 'I' often lack the collaborative skills needed for modern enterprise sales.
The best reps don't complain about lacking resources; they attract them. Internal teams like product and engineering gravitate towards these reps because they trust their time will be well-spent on a deal that is more likely to close, effectively making them the deal's 'quarterback.'
Average reps focus on getting to the close. Elite reps focus *past* the close, helping the customer envision their own success and personal win using the solution. By painting this clear picture of the positive future state, the close becomes a natural step in the process, not the goal itself.
Don't wait for a competitor's contract to expire. Elite reps proactively engage accounts months in advance, building an ironclad value proposition. This allows them to close and book the deal before the incumbent is even aware they are at risk, making the renewal a mere formality of cancellation.
In large deals, internal 'enemies' often champion a competing solution. Top reps know the goal isn't to win these individuals over, which is often impossible. Instead, they focus on engaging them directly to neutralize their opposition, preventing them from actively derailing the deal.
Don't hold elite performers to the same activity metrics as the rest of the team. Instead, grant them autonomy while explicitly stating they are not exempt from being a team player. This builds trust and respect, allowing them to focus on results without undermining team morale.
Reps often avoid hard questions for fear of bad news. The 'Brutal Honesty Framework' forces reps to challenge their own assumptions by asking the customer directly, 'Why are you buying anything at all?' This simple, direct question reveals true buying intent and prevents wasted cycles on unqualified opportunities.