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  1. The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX
  2. Thryv's Patricia Rollins on what enterprise leaders can learn from small business
Thryv's Patricia Rollins on what enterprise leaders can learn from small business

Thryv's Patricia Rollins on what enterprise leaders can learn from small business

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX · Aug 5, 2026

Thryv's Patricia Rollins explains how AI is fueling an SMB "boss boom" and what enterprises can learn from their nimble, tech-driven approach.

Enterprises Face a Talent Crisis as 99% of Business Students Aspire to Entrepreneurship

The 'boss boom' signals a generational shift in career goals. Unlike previous cohorts who aimed for large corporations like Apple or Google, today's emerging talent overwhelmingly prefers entrepreneurship. This forces enterprises to rethink their value proposition to attract top graduates who no longer see them as the default career path.

Thryv's Patricia Rollins on what enterprise leaders can learn from small business thumbnail

Thryv's Patricia Rollins on what enterprise leaders can learn from small business

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX·9 hours ago

SMBs Succeed with AI by Automating One Core Bottleneck, Not Building a Full Tech Stack

To avoid being paralyzed by complexity, small businesses should bypass the idea of building a comprehensive tech stack. The most effective approach is to identify the single most painful operational bottleneck—such as customer booking or review generation—and apply a targeted AI solution to automate it for immediate ROI.

Thryv's Patricia Rollins on what enterprise leaders can learn from small business thumbnail

Thryv's Patricia Rollins on what enterprise leaders can learn from small business

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX·9 hours ago

SMBs Maximize Marketing ROI by Using AI for Lead Scoring, Not Just Lead Generation

For businesses with limited budgets, lead quality trumps quantity. Successful SMBs leverage AI not just to generate more leads, but to transcribe and score them against an ideal customer profile. This focus ensures scarce marketing dollars are spent nurturing high-potential relationships, dramatically improving conversion rates and ROI.

Thryv's Patricia Rollins on what enterprise leaders can learn from small business thumbnail

Thryv's Patricia Rollins on what enterprise leaders can learn from small business

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX·9 hours ago

Enterprises Should Mimic SMBs' Hyperlocal Trust by Empowering Regional Community Engagement

Small businesses build a powerful competitive moat through deep, authentic community involvement like sponsoring local sports teams. Large enterprises can adapt this playbook by decentralizing marketing efforts and empowering regional managers with the autonomy and budget to engage in similar community-based initiatives, fostering genuine local trust.

Thryv's Patricia Rollins on what enterprise leaders can learn from small business thumbnail

Thryv's Patricia Rollins on what enterprise leaders can learn from small business

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX·9 hours ago

SMBs Face an AI Paradox: High Adoption (66%) Coexists with a Critical Skills Gap (70%)

While two-thirds of small businesses use AI daily, seven in ten report needing significantly more training to use it productively. This reveals that the primary barrier to AI success is no longer access or cost, but a widespread skills gap. This creates a major opportunity for accessible, practical AI education tailored for SMBs.

Thryv's Patricia Rollins on what enterprise leaders can learn from small business thumbnail

Thryv's Patricia Rollins on what enterprise leaders can learn from small business

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX·9 hours ago

SMBs Should Only Apply AI to Tasks They Already Understand to Avoid Accelerating Errors

A key risk for small businesses is using AI for functions where they lack domain expertise, which can amplify mistakes at high speed. The most effective strategy is to apply AI tools to augment and accelerate tasks that the business owner already knows how to perform well, ensuring technology enhances competence rather than automates ignorance.

Thryv's Patricia Rollins on what enterprise leaders can learn from small business thumbnail

Thryv's Patricia Rollins on what enterprise leaders can learn from small business

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX·9 hours ago