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To appeal to its wide customer base, Coyuchi strategically selects partners to represent different generations. The brand paired with Naomi Watts to connect with its established Gen X and Boomer audience, and with influencer Rocky Barnes to attract younger, modern moms, ensuring relevance across its diverse demographics.
Today's college students hold significant influence over their parents' buying behaviors. Instead of marketing directly to older demographics, CPG brands can achieve greater success by targeting Gen Z on platforms like TikTok, prompting them to recommend products to their parents.
Unlike brands targeting one demographic, fashion company Reformation successfully markets to Gen Z, Millennials, and Boomers alike. This strategy of appealing to a multi-generational family unit creates a shared shopping experience, expanding the total addressable market and driving consistent growth.
Instead of chasing a new audience, a kids' brand was advised to add features for the parents who are already customers. This "Pixar" model—having content for adults—leverages the existing customer base for word-of-mouth growth into the new segment.
To reach a wide audience without diluting its voice, Gap employs a three-pronged strategy: 'recruit' Gen Z via social media, 'retain' millennials with core products, and 'reactivate' older fans using cultural unifiers like nostalgic music.
Ulta Beauty successfully appeals to a wide range of ages by leveraging its 47-million-member loyalty program. While the brand purpose is universal, the immense data allows Ulta to personalize and curate specific experiences for every life stage, ensuring they aren't "all things and nothing to no one."
Lancer Skincare combatted its "your mother's brand" image by introducing the founder's daughter as a secondary, more relatable face. This persona complements the authoritative founder, making the brand feel more approachable to younger generations without sacrificing credibility.
To reach a male audience without alienating its core female base, beverage brand Poppy ran male-centric partnerships (Lakers, gamers) but intentionally kept that content off its primary social media feeds. This segmented approach allowed for audience expansion while preserving its core brand identity.
There is a clear generational divide in who consumers trust for beauty advice. Gen Z consumers view influencers and Key Opinion Leaders (KOLs) as their primary experts. In contrast, Millennials still place their trust in traditional authorities like dermatologists, trichologists, and professional salon stylists, requiring different marketing approaches.
Traditional marketing personas (e.g., '18-35 year old males') are obsolete. Instead, define hundreds of hyper-specific subgroups based on intersecting demographics, interests, and geography. Create tailored content for each to maximize relevance, allowing social algorithms to find and serve the right audience.
Focusing on a customer's mindset and shared values (a psychographic) rather than their age (a demographic) allows a brand to appeal to a wider audience. M.M. LaFleur successfully sells to professional women from their late 20s to their late 50s by targeting a shared professional identity.