The garbage collection business was spread thin across five acquisition channels with two different customer avatars. The advice is to cut everything except door-to-door sales—the one channel that is proven, scalable with commission-only reps, and has straightforward unit economics. This singular focus reduces complexity and accelerates the path to profitability.
Don't market ten different services. Instead, identify one urgent, high-pain problem your customers face—your "pinhole." Attract them with that single solution. Once they trust you, it becomes easy to reveal and sell your full range of services.
Instead of treating all channels equally, identify which customer segments (e.g., brand advertisers) are best served by which channels (e.g., TV screens). Shifting demand accordingly can unlock massive growth by optimizing the entire portfolio and increasing customer ROI.
To scale effectively, resist complexity by using the 'Scaling Credo' framework. It mandates radical focus: pick one target market, one product, one customer acquisition channel, and one conversion tool. Stick to this combination for one full year before adding anything new.
When a business is struggling with multiple revenue streams, the best strategy is to simplify. By cutting underperforming or noisy channels, you can amplify your focus on the one or two profitable areas. This distillation creates the clarity needed to stabilize and eventually rebuild the business.
Audit your revenue streams to distinguish 'busy revenue' (high-effort, soul-sucking work) from 'aligned revenue' (energizing, sustainable systems). Focusing on growing aligned revenue, even if it means restructuring or eliminating profitable but draining streams, is key to a sustainable business model.
The "SCALE and Credo" framework forces radical focus. Instead of diversifying, entrepreneurs should stick to a single target customer, offer, sales method, and marketing channel for a full year to build momentum and break through the initial revenue ceiling.
Counterintuitively, focusing on a single, powerful SKU can be more effective for initial growth than launching a full product line. It simplifies your message, makes you attractive to distributors who value efficiency, and builds a strong customer base before you introduce new offerings.
Many founders fail not from a lack of market opportunity, but from trying to serve too many customer types with too many offerings. This creates overwhelming complexity in marketing, sales, and product. Picking a narrow niche simplifies operations and creates a clearer path to traction and profitability.