By launching in Rwanda, Zipline was forced to engineer its drones for some of the world's most volatile weather. This real-world hardening created a more robust system and provided invaluable safety data that proved critical for gaining regulatory trust and expanding into the U.S. market.

To secure buy-in for its risky "Platform 2," Zipline built a rough prototype and held a "conviction milestone" event for the whole company. Witnessing the tangible demo converted even the most ardent skeptics on the leadership team, aligning everyone to bet the company's future on the new product.

Zipline initially planned to deliver all medical products. Rwanda's Minister of Health demanded they "just do blood," a product with acute logistical challenges. This customer-enforced focus on a single, high-stakes problem was critical to their initial market validation and success.

When trying to influence external partners, start with those most eager to collaborate. This 'coalition of the willing' builds momentum, helps set standards, and creates social pressure for larger, slower-moving players to join the initiative.

The founders initially focused on building the autonomous aircraft. They soon realized the vehicle was only 15% of the problem's complexity. The real challenge was creating the entire logistics ecosystem around it, from inventory and fulfillment software to new procedures for rural hospitals.

Luckey reveals that Anduril prioritized institutional engagement over engineering in its early days, initially hiring more lawyers and lobbyists. The biggest challenge wasn't building the technology, but convincing the Department of Defense and political stakeholders to believe in a new procurement model, proving that shaping the system is a prerequisite for success.

Against investor advice and industry trends favoring VTOL (vertical takeoff and landing) drones, Zipline opted for a fixed-wing airplane design. They realized their customers valued range above all else, and a simple airplane could fly 10-30x farther, solving the core problem more effectively.

Instead of treating legal and compliance as departments that add friction, Robinhood PMs get them to buy into the product's vision. When legal partners are excited about the product, they become effective problem-solvers who find ways to enable the best customer experience, rather than blockers.

In siloed government environments, pushing for change fails. The effective strategy is to involve agency leaders directly in the process. By presenting data, establishing a common goal (serving the citizen), and giving them a voice in what gets built, they transition from roadblocks to champions.