Chang reflects that his past hiring errors came from over-weighting raw intelligence and under-weighting whether a candidate 'deeply cares' about the mission. He now prioritizes finding people who will stay up late to fix a bug because they are personally invested, not because they are told to.
Related Insights
Prioritizing a candidate's skills ('capacity') over their fit with the team ('chemistry') is a mistake. To scale culture successfully, focus on hiring people who will get along with their colleagues. The ability to collaborate and integrate is more critical for long-term success than a perfect resume.
At HubSpot, Elias Torres built an exceptional team, hiring future founders of companies like Klaviyo. His strategy was to ignore credentials and instead screen for hunger, grit, and intelligence through conversation. He believes giving people with non-traditional backgrounds a shot is key to finding outliers.
As AI handles technical tasks, the value of hard skills diminishes. The most crucial employee traits become "human" qualities: buying into the company vision, emotional intelligence, and self-awareness. These are the new competitive advantages in talent acquisition.
Prioritize hiring generalist "athletes"—people who are intelligent, driven, and coachable—over candidates with deep domain expertise. Core traits like Persistence, Heart, and Desire (a "PhD") cannot be taught, but a smart athlete can always learn the product.
The ideal early startup employee has an extreme bias for action and high agency. They identify problems and execute solutions without needing approvals, and they aren't afraid to fail. This contrasts sharply with candidates from structured environments like consulting, who are often more calculated and risk-averse.
Technical competence is the easiest part of a technical co-founder to evaluate. The real risks lie in misaligned goals (lifestyle vs. unicorn), personality clashes, and incompatible work styles. Prioritize assessing these crucial "human" factors first.
Lovable prioritizes hiring individuals with extreme passion, high agency, and autonomy—people for whom the work is a core part of their identity. This focus on intrinsic motivation, verified through paid work trials, allows them to build a team that can thrive in chaos and drive initiatives from start to finish without supervision.
When hiring remote contractors, the founder learned the critical trait isn't just skill, but genuine care for the product's success. After cycling through 20 contractors, he found success with one who was willing to solve urgent bugs on nights and weekends, demonstrating true ownership and partnership.
Dropbox's founders built their team using a first-principles approach, prioritizing exceptional talent even when candidates lacked traditional pedigrees or direct experience for a role. This strategy of betting on the person's potential over their polished resume proved highly effective for scaling.
Gaurav Kapadia uses chef David Chang's model: hire for 'good enough' credentials plus a 'special something' like extra curiosity or ingenuity. Crucially, he argues this high bar must apply to all staff, including operations and support, to create a pervasive culture of excellence and dynamism, avoiding a common organizational mistake.
