Ramp began with corporate cards but expanded into bill pay, treasury, and procurement. These new, fast-growing business lines are projected to soon comprise the majority of its business, showcasing a successful multi-product cross-sell strategy from an initial wedge product.
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During COVID, Revolut's interchange revenue from travel collapsed. However, its stock and crypto trading products boomed due to stimulus checks. This diversification created a resilient revenue model where one product's decline was offset by another's growth, challenging the 'focus on one thing' startup mantra.
Scaling past $200M requires a CPO to think in terms of new revenue streams, business models, and financial growth levers like attach rates. They must partner with finance to model and drive business outcomes, not just ship product features.
Square's product development is guided by the principle that "a seller should never outgrow Square." This forces them to build a platform that serves businesses from their first sale at a farmer's market all the way to operating in a large stadium, continuously adding capabilities to manage growing complexity.
Vantaca first established a "beachhead" by becoming the indispensable general ledger system of record for its customers. Once deeply embedded, it expanded its revenue streams by layering on payments, treasury services, and vendor management solutions, effectively building a moat and capturing more value from its ecosystem.
Robinhood strategically expanded from a trading-focused, cyclical business into one with 11 revenue lines over $100M each. This pivot to a more diversified, "all-weather" model was a direct response to the risk of rising interest rates and market downturns, ensuring resilience beyond bull markets.
Blings ignored the common startup advice to focus on a single vertical. This led them to discover that "loyalty" was a powerful horizontal use case applicable across many industries like banking, travel, and retail. This broad appeal became a key growth driver.
SeaMoney wasn't a planned business pillar. It was born out of necessity to solve payment challenges for its own gaming and e-commerce platforms in underbanked markets. This internal tool, which started with manual cash card distribution, evolved into a massive digital lending business.
Palo Alto Networks evolved from a firewall company into a platform by systematically identifying adjacent, niche markets ("sliver feature industries"). They then built or acquired solutions for these niches and offered them as new subscriptions on their core hardware, consolidating billion-dollar lateral markets.
When their card provider shut them down, Jeeves faced a 60-day gap with no product. To survive, they launched a credit-based payment product managed on a spreadsheet. This crisis-born MVP now accounts for 40% of the company's revenue.
Large enterprise clients are often diversified themselves with multiple departments and divisions. A powerful de-risking strategy is to leverage your existing relationship as a proven vendor to get introductions and sell into these other parts of the organization, effectively diversifying your revenue stream within a single account.
