Marketers often fail by trying to educate customers on a superior solution (e.g., strategy) instead of first meeting their immediate, stated need (e.g., tactics). The "Trojan Horse" approach involves selling the initial request to build trust, then introducing the more impactful solution.
A critical mistake in content creation for sales is leading with a product pitch. Instead, content should share insights that highlight a customer's problem, sparking a conversation. This strategy positions the salesperson as a trusted advisor who guides the buyer to the solution, rather than just a vendor pushing a product.
A common mistake in ad copy is to introduce the product first, then its benefits. A more effective structure is to flip this: first, describe the desirable outcome the customer wants (e.g., "freedom and time back"). Only then should you introduce your product as the vehicle to achieve that outcome.
Sales conversations often rush to demo a "better" product, assuming the buyer wants to improve. The crucial first step is to help the prospect recognize and quantify the hidden costs of their current "good enough" process, creating urgency to change before a solution is ever introduced.
Instead of a feature-focused presentation, close deals by first articulating the customer's problem, then sharing a relatable story of solving it for a similar company, and only then presenting the proposal. This sequence builds trust and makes the solution self-evident.
A common content marketing mistake is giving away tactical "how-to" steps, leaving nothing to sell. Instead, educate your audience on the conceptual "what" and "why" (declarative knowledge). This builds trust and demonstrates expertise, creating demand for the step-by-step implementation (procedural knowledge), which is your paid product.
Overtly plugging your product triggers defensiveness. Instead, create high-value "edu-sales" content that subtly mentions your tool as one part of a solution, or even has no call-to-action at all. This builds trust and makes people actively seek out what you're selling.
Instead of leading with features, effective tech marketing starts with deep empathy for the user's specific problem, like a clerk asking if a customer needs to hang a picture on drywall or brick. The story then positions the product as the tailored solution to that unique challenge.
Most people mistakenly try to upsell after a customer has received value. The correct timing is when their need is at its peak. You sell two steaks when the customer is starving, not after they've finished the first one, by amplifying their perceived lack before they've had their first bite.
Instead of just giving away value, the best lead magnets solve a narrow problem in a way that exposes a bigger, more pressing need. This creates a "point of greatest deprivation," making the prospect eager for your core offer, much like an entree creates a desire for dessert.
A common marketing mistake is being product-centric. Instead of selling a pre-packaged product, first identify the customer's primary business challenge. Then, frame and adapt your offering as the specific solution to that problem, ensuring immediate relevance and value.