Contrary to a popular trend among Indian FinTechs, simply adding a lending product is not a surefire way to make money. PhonePe's CTO warns that lending is an extremely difficult business to get right and is globally known for causing startups to fail.
Companies like Optasia leverage mobile phone usage data from telecom partners to provide small loans to millions of unbanked individuals. This model of financial inclusion has created highly valuable "unicorn" companies on the continent.
Instead of building a daily-use "toothbrush" product and searching for monetization, a more powerful model is to start with a high-value, profitable transaction (like a mortgage) and work backward to build daily engagement. This inverts the typical Silicon Valley startup playbook.
While consumer fintech gets the hype, the most systematically important opportunities lie in building 'utility services' that connect existing institutions. These complex, non-sexy infrastructure plays—like deposit networks—enable the entire ecosystem to function more efficiently, creating a deep moat by becoming critical financial market plumbing.
Unlike other tech verticals, fintech platforms cannot claim neutrality and abdicate responsibility for risk. Providing robust consumer protections, like the chargeback process for credit cards, is essential for building the user trust required for mass adoption. Without that trust, there is no incentive for consumers to use the product.
SeaMoney wasn't a planned business pillar. It was born out of necessity to solve payment challenges for its own gaming and e-commerce platforms in underbanked markets. This internal tool, which started with manual cash card distribution, evolved into a massive digital lending business.
Founder failure is often attributed to running out of money, but the real issue is a lack of financial awareness. They don't track cash flow closely enough to see the impending crisis. Financial discipline is as critical as product, team, and market, a lesson learned from WeWork's high-profile collapse despite raising billions.
Learning from Flipkart's constant catch-up cycles, PhonePe's founders rejected the scrappy MVP approach. They invested nine months upfront to build a payment stack capable of future scale, ensuring technology was never a blocker to business growth.
Rather than competing secretively, PhonePe openly shared its UPI failure data and even its onboarding copy with the government's Beam app. They correctly bet that improving the overall ecosystem's reliability and adoption would create a massive tailwind that would lift their boat highest.
The industry glorifies aggressive revenue growth, but scaling an unprofitable model is a trap. If a business isn't profitable at $1 million, it will only amplify its losses at $5 million. Sustainable growth requires a strong financial foundation and a focus on the bottom line, not just the top.
Many founders believe growing top-line revenue will solve their bottom-line profit issues. However, if the underlying business model is unprofitable, scaling revenue simply scales the losses. The focus should be on fixing profitability at the current size before pursuing growth.