Early AI adoption focused on idea generation and copy help. The next wave involves autonomous AI agents that execute tasks like creating webpages, optimizing campaigns, and auto-building reports, moving AI from a thought-partner to an active tool that 'does' the work.
Related Insights
With AI workflows generating thousands of creative variations in minutes, the primary job is no longer the manual act of creation. The critical skill becomes curation: building the right automated systems upfront and then strategically selecting winning assets from a massive pool of options.
When AI automates the 'assembly line' of marketing execution (list building, coding), the marketer's role shifts from operator to strategist. They are liberated from low-value work to become 'brand governors' who define the strategy, voice, and soul of the brand for AI agents to follow.
Marketers who master building "agentic workflows" by orchestrating multiple AI agents will achieve the output of an entire team. This creates a 10x scale advantage over traditional marketers, making it a critical skill for survival and success in 2026.
As AI takes over campaign execution, the marketer's job shifts from micro-management to macro-strategy. They define the business rules—such as discount ranges, offer types, and creative assets—and the AI then makes millions of optimized micro-decisions for individual customers within those human-set boundaries.
Beyond just generating creative, the future of AI in CRM is using "agentic AI" to build better strategies. This involves agents that help define audience segments, determine the next best product or action, and accelerate the implementation of complex campaigns, enhancing human strategy rather than replacing it.
The rise of AI agents introduces a new strategic layer for marketers. They must now decide when to buy out-of-the-box agents, use workflow tools for assembly, or custom-build agents for niche, proprietary tasks. This "build vs. buy" competency is becoming a key marketing differentiator.
Instead of replacing jobs, AI will enable marketing teams to restructure around highly autonomous individuals. AI tools can handle interdependent tasks (like basic design for a content creator), eliminating handoffs and allowing each marketer to own their stream end-to-end, moving faster and with more ownership.
The next phase of AI will involve autonomous agents communicating and transacting with each other online. This requires a strategic shift in marketing, sales, and e-commerce away from purely human-centric interaction models toward agent-to-agent commerce.
The evolution of search won't stop with LLMs. The next stage involves autonomous AI agents that complete tasks like booking travel on a user's behalf. Marketers must shift their focus from answering human queries to ensuring their products and services are discoverable and selectable by these agents.
There's a significant gap where marketers leverage AI for brainstorming and copy help, but few use autonomous AI agents to execute tasks like creating webpages, optimizing campaigns, or building reports.