CPP Investments is tackling AI by first focusing on organizational fluency. They deployed LLMs and training to all employees to foster grassroots adoption and find operational efficiencies. They admit it's 'TBD' whether AI can improve investment decisions, prioritizing a solid foundation of user capability over immediate, high-stakes applications.

Most companies are not Vanguard tech firms. Rather than pursuing speculative, high-failure-rate AI projects, small and medium-sized businesses will see a faster and more reliable ROI by using existing AI tools to automate tedious, routine internal processes.

While flashy AI tools for design and content creation garner attention, their ROI can be negative. The most significant efficiency gains will come from automating mundane, repetitive tasks in areas like supply chain logistics, where AI can solve complex coordination problems that truly move the needle.

The primary impact of AI in investment banking isn't headcount reduction but a massive productivity lift. By automating 80% of the work for initial drafts of pitch decks and models, AI frees up senior bankers' bandwidth. This allows them to pursue a greater number of new engagements, fundamentally expanding the firm's capacity for new business.

Businesses should prioritize AI projects that can completely automate a recurring workflow. Transforming a multi-week manual process into an instantaneous one delivers transformative value, far exceeding the gains from projects that only offer partial assistance to a human user.

Beyond individual productivity gains, AI's strategic enterprise value is its ability to re-engineer core operations. This automation creates significant efficiency savings, unlocking capital that can be reinvested into strategic technology spending without negatively impacting financial returns.

Businesses are unlikely to use powerful AI simply to shave a few percentage points off their software spend. The real, high-impact ROI comes from applying AI to improve core business operations, making the actual business more effective and efficient.

The most effective AI companies don't try to automate everything. They ask which specific, repetitive task creates the most value when partially automated. This pragmatic approach delivers measurable results by using AI to augment human workers, not replace them.

While public attention focuses on glamorous AI applications like image generation, the most transformative and valuable contributions of AI are happening in less visible areas. Optimizing logistics, streamlining back-office operations, and improving industrial processes are where AI is quietly delivering significant ROI.