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Inside a company, AI adoption isn't uniform. Engineers embrace it for tools, and Sales adopts it because its ROI is easily measured. However, General & Administrative functions like Finance and Legal are slower to adopt due to data infrastructure hurdles and the models' current weakness with numerical reasoning.

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While 88% of sales teams claim to use AI, it's often shallow adoption like using ChatGPT for emails. Only 24% have integrated AI into core revenue workflows, indicating a significant gap between perceived adoption and deep, systemic implementation that drives real business value.

Contrary to expectations, professions that are typically slow to adopt new technology (medicine, law) are showing massive enthusiasm for AI. This is because it directly addresses their core need to reason with and manage large volumes of unstructured data, improving their daily work.

Block's CTO observes a U-shaped curve in AI adoption among engineers. The most junior engineers embrace it naturally, like digital natives. The most senior engineers are also highly eager, as they recognize the potential to automate tedious tasks they've performed countless times, freeing them up for high-level architectural work.

Teams embrace AI more quickly when it enables them to perform entirely new tasks they couldn't do before, like coding or advanced data analysis. This is more motivating than using AI for incremental improvements on existing workflows, which can feel less exciting and impactful.

C-suites are more motivated to adopt AI for revenue-generating "front office" activities (like investment analysis) than for cost-saving "back office" automation. The direct, tangible impact on making more money overcomes the organizational inertia that often stalls efficiency-focused technology deployments.

A Gallup workplace survey reveals a stark disparity in AI usage. Leaders are adopting AI at a much higher rate than their employees, indicating that the push for integration is coming from the top while frontline workers are lagging significantly in adoption.

A new technology's adoption depends on its fit with a profession's core tasks. Spreadsheets were an immediate revolution for accountants but a minor tool for lawyers. Similarly, generative AI is transformative for coders and marketers but struggles to find a daily use case in many other professions.

While large enterprises are stuck in experimental phases, startups are aggressively using AI in production for legal, marketing, HR, and accounting. This is because startups lack the organizational resistance to headcount reduction that plagues incumbent companies.

The AI productivity boom is confined to tech because developers have fewer adoption hurdles. Coding is a text-only medium with self-contained context in a codebase. In contrast, roles like marketing or law require complex data setup and workflow re-engineering, slowing down the productivity gains seen in macro-economic data.

Companies often find implementing AI in sales is harder than in service or operations. This is because sales processes rely heavily on individual sellers, leading to less structured data and less defined workflows compared to the more systematized world of customer service.