Ty Haney, founder of Outdoor Voices, reveals a key community-building step: relinquish brand control. By empowering super fans to host local events, the brand turns them into 'co-owners' of the experience. This generates more authentic engagement and word-of-mouth than centrally-managed marketing ever could.

As a brand grows, providing direct access to your community—through Zooms, DMs, or one-on-one interactions—creates a level of love and loyalty that content alone cannot achieve. Access is a powerful tool for community building.

The most valued parts of the event were not the keynotes, but breakout groups and off-site excursions like pickleball. These activities create a "third space"—separate from work and home—where attendees can form genuine human connections, which is often the ultimate, unstated goal of attending.

By empowering ambassadors to host local events, Outdoor Voices turned passive fans into active co-owners. This gave events authentic authorship, making them more powerful for attendees and creating a self-perpetuating flywheel of community growth and brand loyalty.

Instead of focusing on immediate ROI, structure events to foster genuine connections and goodwill ("karma"). This builds a stronger, more resilient brand over time, even if it means creating opportunities for competitors by inviting them.

In a world dominated by remote work, personal, in-person interactions have an outsized impact on digital reputation. The speaker treats event mingling not as a social nicety but as a core business strategy to create lasting connections that translate directly into how people perceive the brand online.

The TBOY live show offers unique content unavailable elsewhere, including "insider trivia" and a "confidential" quarterly earnings report. This strategy transforms the event from a simple live recording into a must-attend experience for loyal fans, leveraging FOMO (Fear Of Missing Out) to sell tickets.

Instead of selling products at community events, the brand provides experiences like free coffee or drinks. This builds goodwill and creates a forum to gather direct customer feedback on future designs, effectively turning loyal fans into co-creators and product advisors.

In an era of increasing automation, intensive, human-centric events build a level of trust and connection that AI-driven funnels cannot replicate. By dedicating a full week to live interaction and support, you demonstrate a commitment to your audience that fosters loyalty and drives them to join your community.