Ty Haney, founder of Outdoor Voices, reveals a key community-building step: relinquish brand control. By empowering super fans to host local events, the brand turns them into 'co-owners' of the experience. This generates more authentic engagement and word-of-mouth than centrally-managed marketing ever could.

They reverse-engineered their success into a five-step process: 1) Eliminate friction, 2) Entertain always, 3) Experiment constantly, 4) Engage deeply (one-on-one moments), and 5) Empower the team. This provides a structured framework for building a passionate community around any product or service.

Unlike product marketing, sports marketing cannot control the core product’s performance (wins/losses). The primary job is to build deep, personal connections between fans and athletes. This creates emotional "insulation" where fan loyalty is tied to the people and the brand, not just unpredictable on-court results.

Humans have a natural inclination towards tribalism, which can be destructive. Sports provides a safe and contained framework for these instincts, allowing people to channel their 'us vs. them' mentality into a game with low real-world stakes, fostering community without causing actual harm.

Patreon's CEO outlines three concrete tactics from the book "Super Fandom" to deepen engagement. Encourage "pilgrimages" (live events), facilitate fan co-creation (user-generated content), and enable fans to create collections and catalogs related to your brand.

To build a fan base before playing any games, the Portland Fire focused on being a 'lifestyle brand' and 'culture driver.' This approach engages fans year-round through basketball-adjacent content and cultural connections, rather than relying solely on game-day performance, a strategy that proved successful for the Golden State Valkyries as well.

Recognizing that the vast majority of its fanbase will never see a race in person, McLaren invests heavily in bringing the experience to them. This includes large-scale free public events and ensuring drivers are accessible, turning passive viewers into active community members.

Don't limit your definition of "community" to a Facebook group or Substack. Treat everyone who interacts with your content—on email, social media, or in person—as part of the community. This "community-first" mindset shifts communication to be more personal across all channels.

Gary Vaynerchuk argues that vanity metrics like follows or email subscribers are poor proxies for actual fandom. True fans display deep, almost irrational loyalty ('I will kill people for the Jets'), which is the real asset brands and sports teams should cultivate and measure.