To build a useful multi-agent AI system, model the agents after your existing human team. Create specialized agents for distinct roles like 'approvals,' 'document drafting,' or 'administration' to replicate and automate a proven workflow, rather than designing a monolithic, abstract AI.

The paradigm is shifting from using AI as a general chatbot to building a team of 'digital employees.' Claude Skills allow users to encapsulate a specific, repeatable workflow—like drafting a newsletter from tweets—into a tool that can be executed on demand, creating a specialized agent for that job.

True Agentic AI isn't a single, all-powerful bot. It's an orchestrated system of multiple, specialized agents, each performing a single task (e.g., qualifying, booking, analyzing). This 'division of labor,' mirroring software engineering principles, creates a more robust, scalable, and manageable automation pipeline.

MCP shouldn't be thought of as just another developer API like REST. Its true purpose is to enable seamless, consumer-focused pluggability. In a successful future, a user's mom wouldn't know what MCP is; her AI application would just connect to the right services automatically to get tasks done.

OpenAI has quietly launched "skills" for its models, following the same open standard as Anthropic's Claude. This suggests a future where AI agent capabilities are reusable and interoperable across different platforms, making them significantly more powerful and easier to develop for.

MCP acts as a universal translator, allowing different AI models and platforms to share context and data. This prevents "AI amnesia" where customer interactions start from scratch, creating a continuous, intelligent experience by giving AI a persistent, shared memory.

Separating AI agents into distinct roles (e.g., a technical expert and a customer-facing communicator) mirrors real-world team specializations. This allows for tailored configurations, like different 'temperature' settings for creativity versus accuracy, improving overall performance and preventing role confusion.

Exposing a full API via the Model Context Protocol (MCP) overwhelms an LLM's context window and reasoning. This forces developers to abandon exposing their entire service and instead manually craft a few highly specific tools, limiting the AI's capabilities and defeating the "do anything" vision of agents.

Salesforce's Chief AI Scientist explains that a true enterprise agent comprises four key parts: Memory (RAG), a Brain (reasoning engine), Actuators (API calls), and an Interface. A simple LLM is insufficient for enterprise tasks; the surrounding infrastructure provides the real functionality.