Customers buy the benefit a feature provides, not the feature itself. Frame your marketing around the desired outcome or 'big three wins' for the user. As the speaker says, 'benefits sell and features tell,' because features only inform while benefits drive the purchase decision.

To combat price objections, artisan cheese expert Adam Moskowitz reframes his product not as expensive, but as valuable. The superior flavor-per-bite of quality cheese provides more intrinsic value than cheaper, mass-market alternatives that primarily offer a generic 'creamy' texture.

Rather than stating an MP3 player had "253 megabytes," Steve Jobs said the iPod held "1000 songs in your pocket." This use of "concrete phrases"—terms the brain can easily visualize—is proven to be up to eight times more memorable than the abstract technical language commonly used by enterprise brands.

Customers often rate a service higher if they believe significant effort was expended—a concept called the "illusion of effort." Even if a faster, automated process yields the same result, framing the delivery around the effort invested in creating the system can boost perceived quality.

Consumers perceive products as higher quality when they are aware of the effort (e.g., number of prototypes, design iterations) that went into creating them. This 'labor illusion' works because people use effort as a mental shortcut to judge quality. Dyson's '5,127 prototypes' is a classic example.

Consumers find prices more appealing when broken down into smaller increments, like a daily cost versus an annual fee. This 'pennies-a-day effect' can make the same price seem like a much better value because people struggle to abstract small, concrete costs into a larger total.

The founder of Billy Bob's Teeth, a gag gift, reframed his product as a "permission slip for people to be silly." This strategy gives a trivial product a deeper, more compelling purpose by connecting it to a fundamental human desire. This elevates the brand and makes the product more than just a novelty item.

A study found that ambient noise significantly slows cognitive development. This insight can be used to rebrand a commodity like earplugs. By positioning them as "Study Ears"—a tool for better memory and focus, not just noise blocking—you can create an entirely new product category with strong marketing hooks.

To make a high price seem reasonable, anchor it against a different, more expensive component of the customer's total budget that delivers less long-term value. For example, compare a $100k entertainment package to a $300k flower budget, arguing budget should align with memorability.