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When a team member proposed putting an actor in a box in Times Square, Ramp's growth lead thought it would fail. However, he approved it because the team member had immense conviction. The campaign was a success, highlighting a leadership principle: trust and empower team members who have strong conviction, even if you disagree.
Encourage vicious debate and second-guessing *before* a decision is made, even rewarding it. But once the leader makes a final call, everyone must commit 100%, regardless of their prior stance. This separates the critique phase from the execution phase, allowing for both candor and velocity.
To secure buy-in for its risky "Platform 2," Zipline built a rough prototype and held a "conviction milestone" event for the whole company. Witnessing the tangible demo converted even the most ardent skeptics on the leadership team, aligning everyone to bet the company's future on the new product.
When launching the PDX trade show, Pipeline's founder was told by his own team and external event planning experts that the idea was "insane" and a "terrible idea." His persistence despite strong expert resistance was crucial to getting the ambitious, and ultimately successful, project off the ground.
A creative director describes a Coca-Cola shoot that went millions over budget searching for the perfect location. Instead of pulling the plug under pressure, he trusted the director's passionate belief, leading to an award-winning ad. True leadership is backing talent you believe in.
As a junior IC at Instagram, Adrian was told leadership had "bigger fish to fry" than his A/B testing idea. He built a scrappy, functional prototype anyway, recruiting a PM for air cover. This bottoms-up initiative proved its value and ultimately led to his first senior promotion.
To convince a team that experimentation is safe, leaders must visibly act on their own unconventional ideas first. By demonstrating a willingness to break norms, such as replacing a formal conference with a day of breaks, a leader sends a powerful message that creative risks are encouraged.
When your team disagrees with your direction, don't force your way. Let them execute their plan. If they fail, you build immense credibility and buy-in for future decisions without being a micromanager. If they succeed, the company wins. It's a double-win scenario.
To foster an innovative team that takes big swings, leaders must create a culture of psychological safety. Team members must know they won't be fired for a failed experiment. Instead, failures should be treated as learning opportunities, encouraging them to be edgier and push boundaries.
In fast-paced environments, leaders must make quick, high-conviction decisions. This practice absolves junior engineers of the fear of making costly mistakes, empowering them to execute rapidly and maintain development velocity without being paralyzed by risk.
To get your team to adopt a new strategy, you as the leader must present it with absolute conviction. Any hesitation you express will be amplified by your team, leading them to reject the idea because they sense your lack of belief.