To minimize attendee confusion and anxiety, plan your communication flow by starting with the last email needed and working backwards. This ensures you cover all critical information from an attendee's perspective—like travel, dress code, and schedules—anticipating their needs at each stage of their journey.

To maximize the value of bringing teams together physically, focus on one of three goals. "Doing" involves collaborative work on a key project. "Learning" focuses on gaining business context. "Planning" aligns the team on strategy and roadmaps. This framework ensures gatherings are purposeful and effective.

The most valued parts of the event were not the keynotes, but breakout groups and off-site excursions like pickleball. These activities create a "third space"—separate from work and home—where attendees can form genuine human connections, which is often the ultimate, unstated goal of attending.

For roundtable discussions, pre-assign seating based on attendees' self-assessed experience (e.g., novice, expert). This tactic ensures conversations are relevant for everyone, preventing experts from being bored and novices from feeling intimidated, dramatically improving the quality of peer-to-peer engagement.

Attendees often value spontaneous conversations more than structured entertainment. To facilitate this, event planners should deliberately create an environment for connection. This means lowering music volume, adding comfortable seating, and avoiding a packed schedule, especially during welcome parties.

Instead of diving into logistics like catering, the team built the event's landing page first. This counterintuitive approach acts as a forcing function, compelling them to define the event's story, value proposition, and target audience before committing resources to execution and getting lost in the weeds.

Attendees have an "experiencing self" and a "remembering self." The latter only retains a few key moments. Effective event design focuses on creating 3-5 powerful, memorable touchpoints that will stick with attendees and drive business outcomes long after the event ends.

An event isn't over when attendees leave. A critical, often-neglected phase is the post-event plan. This includes distributing recordings, sending sponsor recaps, and following up with leads. This "long tail" of the event requires its own dedicated strategy to maximize content reuse and ROI.

Companies over-invest in booth aesthetics and under-invest in preparing their go-to-market teams. True event ROI is driven by setting clear pre-event outreach goals, on-site engagement metrics, and rapid, personalized post-event follow-up, not by the physical booth itself.