Contrary to common practice, Amazon's principle places the responsibility on leaders to seek truth and challenge decisions, even when it's uncomfortable. The emphasis is on leadership's duty to foster genuine debate, not on the employee's duty to fall in line.
A core tenet of Forrest Li's leadership is that leaders must personally own and execute the most difficult decisions, like freezing salaries. He argues that pleasant and popular tasks should be delegated, while the leader's ultimate responsibility is to show up in difficult times and make the unpopular-but-necessary calls.
If a decision has universal agreement, a leader isn't adding value because the group would have reached that conclusion anyway. True leadership is demonstrated when you make a difficult, unpopular choice that others would not, guiding the organization through necessary but painful steps.
Research shows power degrades empathy, making leaders less objective. A practical system to counteract this is to formally assign a team member the role of 'devil's advocate' for major decisions. This institutionalizes dissent as a process, removing the personal and career risk of challenging authority.
When 'disagree and commit' is used to punish dissent over time, it creates a promotion system that favors compliance over critical thinking. The long-term result is a leadership team composed entirely of people who never push back, institutionalizing a culture of agreement.
For 'disagree and commit' to be a genuine decision-making tool, there must be a defined mechanism to revisit the decision when new evidence emerges. Without this crucial feedback loop, the principle is just a way for leaders to enforce permanent edicts under the guise of agility.
Citing a story where Martin Luther King Jr. reprimanded an advisor for not challenging him enough, the insight is that top leaders must actively cultivate dissent. They must create an environment where their team feels obligated to point out when an idea is "crazy" to prevent the organization from making catastrophic errors.
Many managers misuse Amazon's famous principle not for healthy debate, but to silence dissent and enforce their decisions. This transforms a tool for alignment into corporate gaslighting, where input is solicited and then immediately dismissed, making employees feel unheard and manipulated.
To safeguard against weaponization, teams should implement a 'Bill of Rights' for this principle. This includes: the right to be truly heard, the right to a checkpoint for re-evaluation, the leader's duty to publicly admit 'I was wrong,' and the right to safety from any form of punishment.
Effective leadership requires diagnosing a problem firsthand before delegating the solution. When Amazon had poor customer service, Jeff Bezos physically moved his desk into the department for months to understand the issues himself. This hands-on approach ensures leaders are asking their teams to solve the right problem, rather than just passing the buck.
Allspring CEO Kate Burke emphasizes a culture of "credible challenge," where diverse opinions are debated openly. This requires having difficult conversations in the room, not in private chats afterward. This ensures decisions are fully informed and builds buy-in, even when people disagree.