According to Moda's founder, the most impactful AI tools are not those that merely accelerate existing workflows. Instead, they are the ones that empower users to achieve outcomes that were previously beyond their skill set, truly unlocking new creative capabilities for non-experts.

AI's primary value isn't replacing employees, but accelerating the speed and quality of their work. To implement it effectively, companies must first analyze and improve their underlying business processes. AI can then be used to sift through data faster and automate refined workflows, acting as a powerful assistant.

Teams embrace AI more quickly when it enables them to perform entirely new tasks they couldn't do before, like coding or advanced data analysis. This is more motivating than using AI for incremental improvements on existing workflows, which can feel less exciting and impactful.

Companies can either augment existing processes with AI for incremental efficiency (e.g., co-pilots) or completely redesign workflows. While augmentation is common, the most transformative value and disruptive business models will emerge from a clean-sheet redesign of how work is done.

Instead of forcing teams to adopt entirely new processes, Atlassian is integrating agentic capabilities into familiar tools like Jira. Allowing users to assign a standard work item to an AI agent minimizes disruption and friction, accelerating adoption by enhancing, rather than replacing, established workflows.

The path to enterprise AI adoption follows a typical change curve. To bypass initial fear and rejection, organizations should first apply AI to transform familiar, high-friction workflows. This strategy builds momentum and demonstrates value before tackling entirely new, innovative business models.

The initial rush to adopt AI resulted in superficial features like text rephrasing tools. That era is over. The next, more valuable phase of AI product development requires creatively embedding AI's reasoning capabilities into core product workflows, moving beyond simple generative tasks to create genuine, contextual automation.

To get mainstream users to adopt AI, you can't ask them to learn a new workflow. The key is to integrate AI capabilities directly into the tools and processes they already use. AI should augment their current job, not feel like a separate, new task they have to perform.

Instead of focusing on AI features, understand the two mental shifts it creates for customers. It either offers a superior method for an existing, tedious task ("a better way") or it makes a previously unattainable goal achievable ("now possible"). Your product must align with one of these two thoughts.