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To overcome the slowness of its hierarchical structure, the UN agency shifted decision-making away from its Geneva headquarters. Empowering local teams who are closest to refugees allows for faster, more relevant responses, fostering a "whole-of-agency" approach rather than a top-down one.
Decentralized acquirer Amitech maintains a central team of "black belts," who are experts in operational excellence. These specialists are deployed to subsidiaries to run "Kaizen events," helping them eliminate waste and improve processes. This model combines the autonomy of decentralization with the benefits of centralized expertise.
Counter to the image of international teams swooping in, the UN Refugee Agency's strategy is to support, not supplant, local community responders. Recognizing that local actors are the first to help and will remain after the crisis abates, the most effective aid strengthens their capacity rather than creating parallel systems.
The pandemic's urgency forced Walmart's leadership to accelerate its meeting cadence from a weekly/monthly rhythm to a daily one. This faster pace necessitated greater delegation, revealing the high quality and speed of decisions made by empowered associates throughout the organization.
To combat slow decision-making from having too many stakeholders, Robinhood reorganized from functional departments to business units led by General Managers. This structure puts product, engineering, compliance, and operations on the same team, streamlining ownership and accelerating progress.
When a team understands each member's "why," they can self-organize to solve problems. Junior employees no longer need to escalate issues; instead, they can identify and pull in colleagues best suited for the task, fostering agency and execution speed.
A one-size-fits-all approach stifles innovation in global companies. To build trust and adapt effectively, leaders must empower local teams with decision-making authority. This respects crucial market-specific cultural nuances and consumer behaviors.
Forcing innovations to "scale" via top-down mandates often fails by robbing local teams of ownership. A better approach is to let good ideas "spread." If a solution is truly valuable, other teams will naturally adopt it. This pull-based model ensures change sticks and evolves.
The UN Refugee Agency systematized innovation by creating an office to source ideas directly from its 550+ field operations. By establishing an accelerator to test, fund, and scale these ground-level solutions, the organization turns localized ingenuity into global impact, avoiding the trap of purely top-down directives.
The idea that you need a massive framework to scale agility is a lie. Agility doesn't scale; bureaucracy does. To increase speed and responsiveness, you must relentlessly de-scale the organization by breaking down silos into smaller, cross-functional, autonomous units.
To avoid bureaucratic slowdown, LEGO's CEO broke his leadership team into smaller, empowered subgroups like a "commercial triangle" (CCO, COO, CMO). These groups handle operational decisions, only escalating disagreements. This has cut full executive meetings to just one hour a month plus quarterly strategy sessions.