Unlike simple chatbots, AI agents tackle complex requests by first creating a detailed, transparent plan. The agent can even adapt this plan mid-process based on initial findings, demonstrating a more autonomous approach to problem-solving.

Instead of one monolithic agent, build a multi-agent system. Start with a simple classifier agent to determine user intent (e.g., sales vs. support). Then, route the request to a different, specialized agent trained for that specific task. This architecture improves accuracy, efficiency, and simplifies development.

True Agentic AI isn't a single, all-powerful bot. It's an orchestrated system of multiple, specialized agents, each performing a single task (e.g., qualifying, booking, analyzing). This 'division of labor,' mirroring software engineering principles, creates a more robust, scalable, and manageable automation pipeline.

AI platforms using the same base model (e.g., Claude) can produce vastly different results. The key differentiator is the proprietary 'agent' layer built on top, which gives the model specific tools to interact with code (read, write, edit files). A superior agent leads to superior performance.

Early on, Google's Jules team built complex scaffolding with numerous sub-agents to compensate for model weaknesses. As models like Gemini improved, they found that simpler architectures performed better and were easier to maintain. The complex scaffolding was a temporary crutch, not a sustainable long-term solution.

Contrary to the trend toward multi-agent systems, Tasklet finds that one powerful agent with access to all context and tools is superior for a single user's goals. Splitting tasks among specialized agents is less effective than giving one generalist agent all information, as foundation models are already experts at everything.

Craig Hewitt argues ChatGPT is a consumer product. For serious business tasks, agentic AI tools like Manus (built on Claude) are superior, offering web browsing, data aggregation, and code generation that go far beyond a simple chat interface.

When testing models on the GDPVal benchmark, Artificial Analysis's simple agent harness allowed models like Claude to outperform their official web chatbot counterparts. This implies that bespoke chatbot environments are often constrained for cost or safety, limiting a model's full agentic capabilities which developers can unlock with custom tooling.

The next evolution of enterprise AI isn't conversational chatbots but "agentic" systems that act as augmented digital labor. These agents perform complex, multi-step tasks from natural language commands, such as creating a training quiz from a 700-page technical document.