Paul Madera of Meritech shares how Dealer Socket succeeded by graciously supporting customers even after they decided to leave. This positive offboarding experience built goodwill, frequently leading clients to return nine months later after finding competitor offerings lacking.
Daniela Benaci highlights Nubank founder David Veles's extreme focus. He succeeded by systematically launching one product at a time and rejecting tempting but distracting opportunities from clients and investors. This discipline was key to realizing his long-term vision against incumbent criticism.
Overtime evolved from a video-sharing app to a media company with its own sports league. This radical, contrarian pivot succeeded because founder Dan Porter combined a deep understanding of his young audience with the creative courage to capitalize on those insights.
Rensprey, a rental software company, grew from $2M to $40M in revenue not through direct sales but through an innovative partnership strategy. Founder Michael Liccarelli created win-win situations for distribution partners, cracking a go-to-market motion that competitors couldn't figure out.