When responding to Google reviews, go beyond a simple 'thank you.' Incorporate substantive details about the project, services, or products used. This feeds valuable, keyword-rich content directly to Google and its AI, demonstrating authority and improving visibility for relevant searches.
In 2025, your Google Business Profile (GBP) is no longer a static 'set it and forget it' listing. It must be treated as a dynamic content platform, similar to a blog or social media channel, requiring weekly updates to signal relevance, freshness, and trust to Google's algorithm and AI.
Don't wait for customers to ask questions on your Google Business Profile. Proactively post and answer the most important questions your prospects should be asking. This allows you to control the messaging, demonstrate expertise, and provide valuable, structured content for both users and AI crawlers.
Google's AI increasingly pulls structured data like reviews, Q&As, and posts directly from your Google Business Profile to generate its AI overview answers. Consistent, fresh activity on your profile can be more impactful for visibility in AI search than traditional on-site SEO for your main website.
Visitors arriving from AI-powered search tools like ChatGPT are highly qualified, having used detailed prompts to find a specific solution. This pre-qualification leads to significantly higher engagement and conversion rates—reportedly 7-8x higher than typical ads or organic search—making AI optimization a high-leverage activity.