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  1. The CMO Podcast
  2. Reclaiming Hope with Samantha Maltin (St. Jude) and George Carey (Human-Ology)
Reclaiming Hope with Samantha Maltin (St. Jude) and George Carey (Human-Ology)

Reclaiming Hope with Samantha Maltin (St. Jude) and George Carey (Human-Ology)

The CMO Podcast · May 20, 2026

Hope is not a soft aspiration but a gritty, powerful brand currency. Discover why this universal human need is today's biggest emotional white space.

Hope Begins with Individual Actions, Not Communal Movements

Counterintuitively, research shows 'being part of a community' is one of the weakest drivers of hope. Instead, hope is sparked by small, personal actions and everyday joys. It can grow into a movement, but brands must first activate it on an individual level.

Reclaiming Hope with Samantha Maltin (St. Jude) and George Carey (Human-Ology) thumbnail

Reclaiming Hope with Samantha Maltin (St. Jude) and George Carey (Human-Ology)

The CMO Podcast·11 hours ago

Brands Should Target Hope; Joy Is an Unattainable 'Bridge Too Far'

In an era of widespread stress, research indicates that consumers find brand messaging centered on 'joy' to be inauthentic and out of reach. Hope is a more achievable, powerful, and resonant emotional target for brands aiming to connect with their audience genuinely.

Reclaiming Hope with Samantha Maltin (St. Jude) and George Carey (Human-Ology) thumbnail

Reclaiming Hope with Samantha Maltin (St. Jude) and George Carey (Human-Ology)

The CMO Podcast·11 hours ago

A Brand’s Price Increases Directly Erode Consumer Hope

Research shows financial stability is the number one driver of hope. When brands raise prices, they aren't just creating an inconvenience for consumers; they are actively diminishing their core sense of hopefulness by making them feel less financially secure.

Reclaiming Hope with Samantha Maltin (St. Jude) and George Carey (Human-Ology) thumbnail

Reclaiming Hope with Samantha Maltin (St. Jude) and George Carey (Human-Ology)

The CMO Podcast·11 hours ago

American Family Sentiment Pivoted Sharply from Hope to Fear in 2016

Longitudinal tracking data pinpoints 2016 as the specific year when the collective mood of American families swung from hopeful to fearful. This shift marks the beginning of the current era of heightened consumer anxiety that brands must now navigate in their messaging and strategy.

Reclaiming Hope with Samantha Maltin (St. Jude) and George Carey (Human-Ology) thumbnail

Reclaiming Hope with Samantha Maltin (St. Jude) and George Carey (Human-Ology)

The CMO Podcast·11 hours ago

Hope Is Defined by Grit and Resilience, Not Soft Aspiration

Contrary to common belief, research reveals hope's primary emotional ingredient isn't a glittery, warm feeling. It's the gritty determination to persist despite headwinds. Brands should tap into this more authentic definition of resilience rather than portraying a soft, aspirational notion.

Reclaiming Hope with Samantha Maltin (St. Jude) and George Carey (Human-Ology) thumbnail

Reclaiming Hope with Samantha Maltin (St. Jude) and George Carey (Human-Ology)

The CMO Podcast·11 hours ago

Parents Are Surprisingly More Hopeful Than Non-Parent Adults

Contrary to the cynical view that raising children in a troubled world diminishes hope, data shows adults with children are more hopeful than those without. This suggests having kids may be a direct catalyst for hope, making parents a receptive audience for hope-based messaging.

Reclaiming Hope with Samantha Maltin (St. Jude) and George Carey (Human-Ology) thumbnail

Reclaiming Hope with Samantha Maltin (St. Jude) and George Carey (Human-Ology)

The CMO Podcast·11 hours ago

Hope Represents a Massive 'Emotional White Space' for Commercial Brands

While St. Jude owns hope in the non-profit sector, no major commercial brand has claimed it as its primary brand essence. The single most powerful and rapidly rising human need—hope—is an untapped territory, offering a significant first-mover advantage in brand positioning.

Reclaiming Hope with Samantha Maltin (St. Jude) and George Carey (Human-Ology) thumbnail

Reclaiming Hope with Samantha Maltin (St. Jude) and George Carey (Human-Ology)

The CMO Podcast·11 hours ago

Brands Can Reframe 'Value' as Providing Affordable Hope, Not Just Discounts

Hope offers a more emotionally resonant way to communicate value beyond rational price promotions. Brands can position affordable products and experiences as acts that restore hope by offering small, accessible joys, thereby creating a deeper connection than a simple discount.

Reclaiming Hope with Samantha Maltin (St. Jude) and George Carey (Human-Ology) thumbnail

Reclaiming Hope with Samantha Maltin (St. Jude) and George Carey (Human-Ology)

The CMO Podcast·11 hours ago