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  1. The Agile Brand with Greg Kihlström® | What CMOs Need to Know About Marketing Technology, AI & CX
  2. Spotlight's Deena Zenyk on customer advocacy when AI builds the shortlist
Spotlight's Deena Zenyk on customer advocacy when AI builds the shortlist

Spotlight's Deena Zenyk on customer advocacy when AI builds the shortlist

The Agile Brand with Greg Kihlström® | What CMOs Need to Know About Marketing Technology, AI & CX · Sep 22, 2026

AI now builds the buyer's shortlist. Deena Zenyk explains why 'influence orchestration' is critical for B2B brands to master in this new era.

Influence Orchestration Is the Forcing Function for Breaking Corporate Silos

The need to present a cohesive narrative for AI-driven "Answer Engines" acts as a forcing function. It mandates coordination between previously siloed departments like analyst relations and customer marketing, making it an operational imperative, not just a "nice to have."

Spotlight's Deena Zenyk on customer advocacy when AI builds the shortlist thumbnail

Spotlight's Deena Zenyk on customer advocacy when AI builds the shortlist

The Agile Brand with Greg Kihlström® | What CMOs Need to Know About Marketing Technology, AI & CX·12 days ago

"Chief Influence Officer" Roles Will Emerge to Centrally Manage Corporate Narrative

Influence orchestration cannot remain a grassroots effort. Its strategic importance will lead to new dedicated leadership roles like "VP of Influence" or "Chief Influence Officer" within 12-18 months to ensure structural support and operational alignment across the business.

Spotlight's Deena Zenyk on customer advocacy when AI builds the shortlist thumbnail

Spotlight's Deena Zenyk on customer advocacy when AI builds the shortlist

The Agile Brand with Greg Kihlström® | What CMOs Need to Know About Marketing Technology, AI & CX·12 days ago

Optimize Existing Content for Answer Engines Before Creating Anything New

A practical first step into Answer Engine Optimization (AEO) is to enhance existing assets. For example, adding chapters and transcripts to existing YouTube videos makes them more legible to AI models. You don't need to greenfield everything; you can start by optimizing what you already have.

Spotlight's Deena Zenyk on customer advocacy when AI builds the shortlist thumbnail

Spotlight's Deena Zenyk on customer advocacy when AI builds the shortlist

The Agile Brand with Greg Kihlström® | What CMOs Need to Know About Marketing Technology, AI & CX·12 days ago

Brands Must Actively Audit AI Models for "Untruths" to Protect Their Narrative

A simple prompt like "Tell me about my company" in various AI tools can reveal damaging misinformation. Brands should regularly perform these basic audits, trace the incorrect information back to its source, and then create a plan of action to correct the public narrative.

Spotlight's Deena Zenyk on customer advocacy when AI builds the shortlist thumbnail

Spotlight's Deena Zenyk on customer advocacy when AI builds the shortlist

The Agile Brand with Greg Kihlström® | What CMOs Need to Know About Marketing Technology, AI & CX·12 days ago