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  1. AI Product Leader
  2. 48: From Call Centre Rep to Head of Product (with Sanjay Robson)
48: From Call Centre Rep to Head of Product (with Sanjay Robson)

48: From Call Centre Rep to Head of Product (with Sanjay Robson)

AI Product Leader · Nov 24, 2025

From product leader to AI builder, Sanjay Robson shares his journey of rapidly creating AI MVPs for work, passion, and learning by doing.

Learn AI Development Faster by Building a Fun, Monetization-Free Project First

To accelerate learning in AI development, start with a project that is personally interesting and fun, rather than one focused on monetization. An engaging, low-stakes goal, like an 'outrageous excuse' generator, maintains motivation and serves the primary purpose of rapid skill acquisition and experimentation.

48: From Call Centre Rep to Head of Product (with Sanjay Robson) thumbnail

48: From Call Centre Rep to Head of Product (with Sanjay Robson)

AI Product Leader·3 months ago

Building a Product for Your Spouse Can Yield Unrepresentatively Harsh Feedback

When building a product to solve a partner's problem, be wary of their feedback. They may hold the product to an impossibly high standard or fall into a user segment that would never pay, making them a poor proxy for the broader market. Their critique is valuable but can be emotionally taxing and misleading.

48: From Call Centre Rep to Head of Product (with Sanjay Robson) thumbnail

48: From Call Centre Rep to Head of Product (with Sanjay Robson)

AI Product Leader·3 months ago

AI Compliance Monitoring Excels at Flagging Ambiguous Cases for Human Review

In regulated industries, AI's value isn't perfect breach detection but efficiently filtering millions of calls to identify a small, ambiguous subset needing human review. This shifts the goal from flawless accuracy to dramatically improving the efficiency and focus of human compliance officers.

48: From Call Centre Rep to Head of Product (with Sanjay Robson) thumbnail

48: From Call Centre Rep to Head of Product (with Sanjay Robson)

AI Product Leader·3 months ago

Validate AI Chatbot Viability with a Spreadsheet Before Building a Data Pipeline

To avoid over-engineering, validate an AI chatbot using a simple spreadsheet as its knowledge base. This MVP approach quickly tests user adoption and commercial value. The subsequent pain of manually updating the sheet is the best justification for investing engineering resources into a proper data pipeline.

48: From Call Centre Rep to Head of Product (with Sanjay Robson) thumbnail

48: From Call Centre Rep to Head of Product (with Sanjay Robson)

AI Product Leader·3 months ago

A Call Center Job Can Be a Strategic Backdoor into a Tech Career

An entry-level, non-tech role within a tech-enabled company can be a powerful entry point. By excelling in the role and clearly communicating long-term career goals, individuals can gain domain expertise and access internal opportunities that bypass traditional requirements like a university degree.

48: From Call Centre Rep to Head of Product (with Sanjay Robson) thumbnail

48: From Call Centre Rep to Head of Product (with Sanjay Robson)

AI Product Leader·3 months ago

Aspiring AI Builders Waste More Time Choosing the 'Perfect' Tool Than Building

Newcomers to AI development often fall into 'analysis paralysis,' endlessly comparing low-code tools instead of starting a project. The specific tool is less important than the hands-on learning gained from building. The key is to pick one and start, as the real learning happens only through action.

48: From Call Centre Rep to Head of Product (with Sanjay Robson) thumbnail

48: From Call Centre Rep to Head of Product (with Sanjay Robson)

AI Product Leader·3 months ago