Fine-tuning creates model-specific optimizations that quickly become obsolete. Blitzy favors developing sophisticated, system-level "memory" that captures enterprise-specific context and preferences. This approach is model-agnostic and more durable as base models improve, unlike fine-tuning which requires constant rework.

Companies like Intercom and Cursor are proving that fine-tuning open-weight models on specific, "last-mile" user interaction data creates cheaper, faster, and more accurate models for vertical tasks (like customer service or coding) than general-purpose frontier models from labs like OpenAI.

For specialized, high-stakes tasks like insurance underwriting, enterprises will favor smaller, on-prem models fine-tuned on proprietary data. These models can be faster, more accurate, and more secure than general-purpose frontier models, creating a lasting market for custom AI solutions.

Companies like Cognition and Cursor are proving a new pattern: using their proprietary user interaction data to fine-tune open-source models. This creates specialized AIs (e.g., for coding) that match or exceed general-purpose frontier models on specific tasks, while being significantly faster and cheaper to run.

Instead of relying solely on massive, expensive, general-purpose LLMs, the trend is toward creating smaller, focused models trained on specific business data. These "niche" models are more cost-effective to run, less likely to hallucinate, and far more effective at performing specific, defined tasks for the enterprise.

The "agentic revolution" will be powered by small, specialized models. Businesses and public sector agencies don't need a cloud-based AI that can do 1,000 tasks; they need an on-premise model fine-tuned for 10-20 specific use cases, driven by cost, privacy, and control requirements.

Relying solely on expensive frontier models is unsustainable. Vertical AI companies must build a portfolio of smaller, specialized models that match frontier performance on specific tasks but cost 100x less, effectively allocating intelligence where it's needed most.

While the "bitter lesson" suggests powerful general models will dominate, vertical AI solutions can thrive by deeply integrating with a company's specific data, workflows, and project context. The model can't know this proprietary information; value is created by the application that bridges this gap.

Companies like Thinking Machines Lab and Microsoft are shifting the value proposition from raw API access to platforms for enterprise-specific model customization. This addresses corporate needs for data sovereignty, cost control, and specialized performance, creating a new competitive lane focused on enabling customers to own their own models.