The Instant Checkout feature is a strategic tool designed to collect valuable first-party conversion data. This data is essential for building and tuning a future performance-based ad platform. The feature's primary purpose is data acquisition, not direct e-commerce revenue.
OpenAI is charging premium fees, such as a 4% take rate on Shopify sales and ad CPMs three times higher than Meta's. This signals a value-based strategy, betting that high-intent AI users will deliver superior conversion rates that justify the hefty premium over established digital platforms.
For OpenAI's commerce features to succeed, it's not enough to build one-click checkout. They must fundamentally retrain hundreds of millions of users to trust a new purchasing workflow inside a chatbot, breaking deeply ingrained habits of searching on ChatGPT then buying on Google or Amazon.
Cookie deprecation blinds ad platforms like Google and Meta to on-site conversion quality. Marketers can gain a significant performance edge by creating a feedback loop, pushing their attributed first-party data (like lifetime value and margins) back into the platforms' AI systems in near real-time.
Unlike Meta or Google, OpenAI's early ad offering for ChatGPT will not provide detailed attribution data or conversion tracking. Advertisers will only receive high-level metrics like impressions and clicks, a significant step back from the granular performance measurement they are accustomed to.
To effectively sell ads, OpenAI must provide advertisers with targeting tools and performance data. This will inadvertently open up a treasure trove of analytics for all marketers, offering the first real glimpse into user behavior, popular topics, and prompt trends within ChatGPT.
The 4% fee for ChatGPT's Instant Checkout is deceptively high because it is for a single transaction, not true customer acquisition. The terms forbid using customer data for remarketing, meaning brands do not gain a long-term relationship or LTV, unlike with traditional ad-based acquisition.
OpenAI's partnership with Stripe to enable in-app purchases transforms ChatGPT from an information tool into a transactional platform. This creates a frictionless sales channel for e-commerce brands, directly challenging Google's established search-to-purchase business model.
OpenAI is more public and aggressive with its shopping features (partnering with Shopify, DoorDash) than its ad strategy. By first attracting thousands of merchants to its e-commerce waitlist, it's establishing a foundational transaction layer. This de-risks its future ad platform by ensuring a ready base of paying customers.
OpenAI's initial ad offering is intentionally basic (CPM-based, low targeting) to gather data and advertiser feedback. This MVP approach is necessary to build the foundation for a more sophisticated, conversion-optimized platform like Meta's, even if it seems underdeveloped at first.
ChatGPT's ad platform launched with a simple CPM model and limited targeting, similar to Netflix's. This isn't a sign of weakness but a strategic necessity. To build a sophisticated, conversion-optimized ad system, a platform must first launch a "primitive MVP" to bootstrap the very conversion data required for advanced targeting.