DBS quantifies AI impact not by cost savings, but by the incremental revenue generated from AI-driven customer "nudges." Using rigorous A/B testing, they track the lift from these interactions, reframing AI's value proposition from an efficiency tool to a revenue growth engine, targeting over a billion dollars.

The true ROI of AI lies in reallocating the time and resources saved from automation towards accelerating growth and innovation. Instead of simply cutting staff, companies should use the efficiency gains to pursue new initiatives that increase demand for their products or services.

Focusing on AI for cost savings yields incremental gains. The transformative value comes from rethinking entire workflows to drive top-line growth. This is achieved by either delivering a service much faster or by expanding a high-touch service to a vastly larger audience ("do more").

The "AI ROI flywheel" is a strategy where an organization starts with AI projects that deliver massive, measurable returns (e.g., 10:1 to 30:1). These initial wins create credibility and buy-in, making it progressively easier to secure resources for future AI initiatives.

An AI ROI study found that C-level executives and founders reported substantially higher returns on AI use cases compared to other roles. This suggests that leaders either focus on more inherently transformational projects, have better attribution clarity, or simply perceive strategic value differently than managers closer to implementation.

AI companies are pivoting from simply building more powerful models to creating downstream applications. This shift is driven by the fact that enterprises, despite investing heavily in AI promises, have largely failed to see financial returns. The focus is now on customized, problem-first solutions to deliver tangible value.

Snowflake's former CRO offers a pragmatic view of AI, calling it a 'task automator.' He stresses that for enterprise adoption, AI tools can't just be 'cool.' They must deliver a clear return on investment by either generating revenue or creating significant cost savings, like the 418 hours per week saved by their support team.

Dell's CTO, Jon Rose, reveals a historic achievement: decoupling revenue growth from cost increases. By focusing on high-ROI AI projects in key business areas, they grew revenue by $10 billion while simultaneously reducing absolute costs, a first in the company's 41-year history.

While AI can reduce labor costs, the most powerful value proposition is generating significantly more revenue. The AI company Salient found success not by pitching savings on call center staff, but by proving its AI could increase debt collection rates by 50%—a far more compelling outcome for clients.