According to reporter Mark Gurman, the Siri brand has suffered so much damage over 15 years that a technology upgrade alone might not be enough. He questions whether the negative perception is "insurmountable" and suggests that if the new version is truly excellent, Apple may "have to change the name" to signal a genuine break from its unreliable past.
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A seemingly small user interface issue—the proximity of the iMessage dictation button to the send button—escalated into a significant PR problem for Apple. Justin Bieber's viral social media complaints translated a minor design choice into a tangible stock drop and public relations headache for the tech giant.
The review of Gemini highlights a critical lesson: a powerful AI model can be completely undermined by a poor user experience. Despite Gemini 3's speed and intelligence, the app's bugs, poor voice transcription, and disconnection issues create significant friction. In consumer AI, flawless product execution is just as important as the underlying technology.
Unlike previous technologies like the internet or smartphones, which enjoyed years of positive perception before scrutiny, the AI industry immediately faced a PR crisis of its own making. Leaders' early and persistent "AI will kill everyone" narratives, often to attract capital, have framed the public conversation around fear from day one.
By integrating Google's Gemini directly into Siri, Apple poses a significant threat to OpenAI. The move isn't primarily to sell more iPhones, but to commoditize the AI layer and siphon off daily queries from the ChatGPT app. This default, native integration could erode OpenAI's mobile user base without Apple needing to build its own model.
Unlike hardware launches where users can keep their old device, forced software updates like OpenAI's GPT-4o replacing 4.0 take something away from users. This sunsetting aspect creates a sense of loss and resentment, especially for users who have formed a deep attachment to the previous version, violating typical launch expectations.
Apple's historic commitment to user privacy prevented it from using the vast data pools competitors leveraged for AI. This created a technical disadvantage, forcing Apple to use its marketing prowess ('lipstick') to mask a technologically inferior AI product ('the pig').
In a major strategic move, Apple is white-labeling Google's Gemini model to power the upcoming, revamped Siri. Apple will pay Google for this underlying technology, a tacit admission that its in-house models are not yet competitive. This partnership aims to fix Siri's long-standing performance issues without publicly advertising its reliance on a competitor.
Contrary to the narrative that Apple is wisely waiting out the AI hype, reporter Mark Gurman asserts their AI strategy has been a "disaster." He claims the tech giant was "completely caught off guard" by ChatGPT and its anti-chatbot stance was a major mistake, revealing a significant strategic miss, not a deliberate, patient approach.
While critics say Apple "missed AI," its strategy of partnering with Google for Gemini is a masterstroke. Apple avoids billions in CapEx, sidesteps brand-damaging AI controversies, and maintains control over the lucrative user interface, positioning itself to win the "agent of commerce" war.
By licensing Google's Gemini for Siri, Apple is strategically avoiding the capital-intensive foundation model war. This allows them to focus resources on their core strength: silicon and on-device AI. The long-term vision is a future where Apple dominates the "edge," interoperating with cloud AIs.
